Returns & Exchanges
At Monkstory, we want you to be completely satisfied with your sustainable fashion choices. If your purchase doesn't fit or meet your expectations, our hassle-free return and exchange policy ensures a seamless resolution within 7 days of delivery.
Initiate Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Check Approval
Ensure the products are unused, in original packaging, and with all tags intact; our team will review your request within 24-48 hours.
Pickup Arrangement
Once approved, a reverse pickup will be scheduled at your convenience, or you can opt to ship the product back to our warehouse.
Refund or Replacement
After we receive and inspect the item, we will process your exchange or issue a refund to your original payment method or store wallet.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing